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Frequently Asked Questions

When can I start?

 

You can start having online lessons as soon as you like!

First, book a free, 30 minute session.

 

We can talk about what you want to learn or improve. 

 

You can also decide if I am the right teacher for you

When are lessons available?

All times are UK time and show the start time for the lesson:

Lessons are available during UK Public holidays.

Lessons must be booked 24 hours or more before the start time.

How do I book a lesson?

  1. Click on Book Online.

  2. Choose the course you want.

  3. Choose how many lessons.

  4. Choose the date and time for your first lesson. Times are shown as local to where you are.

  5. Complete the contact details form.

  6. Pay online using Paypal or Credit/Debit card. All payments are secure.

  7. You will receive a confirmation of your booking.

Can I cancel a lesson?

 

Yes.

  • If you cancel a lesson with 24 hours (or more) notice, then it can be booked again for another date, free of charge.

  • If you cancel with less than 24 hours notice OR do not attend the lesson, you will be not be refunded the cost unless there are exceptional circumstances. The lesson can be booked for another date, but you will be charged.

What do I need?

  1. Computer - PC/laptop/Mac/tablet or smart phone.

  2. Microphone or headset.

  3. Stable internet connection - better than 2mbps.

  4. Zoom is excellent for online lessons. It is free to use and you can download the software here. I can also use Skype or Google Meet if you prefer that.

  5. A desire to improve your English!

Can I get a refund if I change my mind?

Yes.

  • You save money if you buy a package of lessons (5; 10; or 20 hours of lessons)

  • If you buy a package of lessons and decide to cancel after the first lesson, then your money will be refunded less the cost of any lessons already given (charged at £30 for each lesson).

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